Over 20 years experience within the automotive industry, with experience in operational management, business growth, organisational change and event and project management. A strong passion for the industry and a leader with a focus on delivering customer service excellence and a track record of turning around under-performing business's including extensive experience in business development.
Specialties: automotive industry. Events, customer service, sales, service strategy, risk management, fraud management, consumer buying advice.
Areas of Expertise;
Event Management and Delivery
Customer Service. Strategy, design and delivery.
New product development and delivery to market.
Fraud and title dispute management.
Following 7 years as managing Director of Blackball Media and acting as Consultant CEO to The London Motor Show, acquired the rights to The British Motor Show. .
Helped overhaul the 2019 London Motor Show, delivering 38% growth in exhibitors and content YoY and oversaw a significant positive turnaround in visitor, exhibitor and press experience, despite limited investment and funding.
Responsible for Blackball Media business growth and diversifying of product, including content and events. Overseeing business development, operational management, product, marketing and finance. Delivering ongoing growth through new product development, customer acquisition and improvements in process and focus on bottom line.
Operations Director for HPI Ltd responsible for overall delivery of Operations, Customer Service and sales with additional responsibility for Fraud, Title Claims and Policy..